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Account Set-up

Detailed pricing overview	Essential	Pro	Pro+
Easy Account Registration / Administration
Users / Extensions	10	10	10
Admin Role	1	1	1
Manager Role	1	2	3
User devices	≤ 3	≤ 5	≤ 5
Voice Channels per DID	2	5	10
User Teams	Unlimited	Unlimited	Unlimited
Ring Queues	≤ 5	≤ 10	Unlimited
Recording Storage facility	5 GB /Month	10 GB /Month	20 GB /Month
Phone Number	1	1	1
Additional Admin Roles	$35pm	$40pm	$40pm
Additional Manager Roles	$32pm	$38pm	$40pm
Additional Supervisor	$30pm	$35pm	$40pm
Additional Agents	$30pm	$35pm	$40pm
Additional DID's	$15pm	$15pm	$15pm
Additional Channels per pack of 5 additional	$10pm	$7.5pm	$5pm
Minutes for Standard Domestic Calls Metered
Free iOS & Android App
Company Directory
Free 24/7 Support
Global Office Hours

Essential Communication Tools Voice

Detailed pricing overview	Essential	Pro	Pro+
Smart DID Routing
Dialing
Receive Calls
Voicemail
Custom Voicemail Greeting
Voicemail by Email
Call Waiting
Caller ID
Call Forwarding
Basic Conference Calling
Redial
Blind Call Transfer
Attended Call Transfer
BLF (Busy Lamp Field)
Speed Dial
Mute Call
Basic Auto Attendant
Caller On Hold
Do Not Disturb (DND)
Call Recording
Ring All Devices

Enhanced Calling Features

Detailed pricing overview	Essential	Pro	Pro+
Included RingQ Strategies	Ring All Random	Ring All Random Top-Down Round Robin Longest Idle Agent Least Talk Time Fewest Calls	Ring All Random Round Robin Longest Idle Agent Least Talk Time Fewest Calls Random Skill-Based Routing Skilled Low - High Skilled Base Round Robin Skill Based Fewest Answered Skilled Progressive Top Down
Queue SLA Breach Notification
Music on hold
RingQ Announcement
Announce Position in Queue and estimated waiting time
Message on Hold
Multi-Level Auto Attendant
Call Divert
Call Recording Option
Advanced Conference calling
Call Screening

Messaging

Detailed pricing overview	Essential	Pro	Pro+
Chat GPT Integration

Contact Centre Features

Detailed pricing overview	Essential	Pro	Pro+
Customer Directory	2500 Records	Unlimited	Unlimited
Call Script
Call Pop Up
Call Journalling
Call Recording Within Customer Record
Basic Wallboard
Aux Codes
Wrap-Up Codes
CRM Integration
Call Observe
Call Consult
Call Take Over
Advanced Wall Board
Click to Call
Timezone by Queue / Agent
CTI Dialler
Start / Stop Recording
RingQ AI Call Transcription
RingQ Call back

Reporting

Detailed pricing overview	Essential	Pro	Pro+
Basic Call Report
Web Chat Report
SMS Reporting
Advanced Analytics and Reports
Aux Code Reports
Wrap-Up Code Reports
Call Back Reports

RingQ Meet

Detailed pricing overview	Essential	Pro	Pro+
Video Conferencing
White Board
Meeting Chat
Mobile App IOS / Android
Schedule meeting
AI Listener (Meeting Summariser)
Share Screen
Remote Support
Webinar

RingQ AI

Detailed pricing overview	Essential	Pro	Pro+
Unmanned IVR (Human Like AI)
Call conversation Summary
Sentiment Analysis
Rate the call
VoiceMail to Text
Integrate Chat with AI

Security

Detailed pricing overview	Essential	Pro	Pro+
QR Code Mobile Device Registration
Number Blocking
Allowed Countries list
IP Block
Trusted Devices
Pin-based Dialing
RingQ SSO
Google SSO
Microsoft SSO
Audit Logs