Invest Less with a Cloud-Based Contact Center as a Service
Opting for a cloud-based contact centre as a service (CCaaS) enables you to only purchase the contact center services that your business needs. Save time and money on internal IT resources while at the same time provide an exceptional customer service experience.
As with all cloud-based solutions, the initial investment costs are much lower compared to a traditional contact center. Moving to cloud-based CCaaS solutions provides substantial cost savings, allowing a business to benefit from:
- Less upfront investment
- Save on operating costs
- Web-based access – no installation
- Minimal cost of ownership
- Reduced internal IT resources
- Minimal downtime
- Remote agent support
- Guaranteed business continuity
- Scale up or down as need arises
- Updates in the cloud
- Assured security and compliance
Cloud-based contact center as a service solutions also enable your teams to work more collaboratively with the use of audio, video and messaging. Speak to your customers on their preferred communication platform and use real-time data for reporting and analytics.
CCaaS: Designed for Customer Service
A cloud-based contact center solution is designed to not only increase your team’s productivity but also your customer service and retention levels. With the ability to use voice, messaging and video as well as an integrated CRM system which can be accessed from anywhere and on any device, you’ll never miss an important call ever again!
Customer records and call logs are updated in the CRM from any remote location. Contact center agents are in the loop at all times regardless of their location.
- Real-time communication
- Increased satisfaction – Integrations
- Easy for customers to contact you
- Queue monitoring and reporting
- Integrated Wallboard
- Inbuilt CRM system
