Manage Calls Smarter, Not Harder
With RingQ’s easy call management tools
Managing calls quickly and efficiently isn’t just a convenience—it’s a necessity. For industries like call centers, customer support teams, and sales departments that handle high volumes of inbound and outbound calls daily, streamlined call management can make all the difference.
When every second counts, the ability to route, transfer, hold, or prioritize calls with ease directly impacts customer satisfaction, agent productivity, and operational performance.
Click2Call
With RingQ’s Click2Call feature, users can initiate calls directly from their browser or CRM with a single click—eliminating the need to dial numbers manually. This not only saves time but also reduces misdials and speeds up outbound calling workflows.
Office Hours Toggle
Switching between in-office and out-of-office hours is seamless with RingQ’s one-click toggle. Whether your team is working remotely, on-site, or transitioning between shifts, this feature ensures your call routing adapts instantly.
CTI (Computer Telephony Integration)
RingQ’s CTI bridges the gap between your phone system and business software, allowing agents to manage calls directly from their CRM. Screen pops with caller details, automatic call logging, and integrated controls streamline every interaction.
Predictive Dialer
Designed to maximize agent talk time, RingQ’s predictive dialer automatically calls multiple numbers and only connects agents when a live person answers. It uses intelligent pacing algorithms to minimize idle time and boost contact rates.
Auto Dialer
RingQ’s auto dialer takes the manual effort out of outbound calling by dialing a preloaded list of contacts automatically. Unlike the predictive dialer, it works at a steady pace, ideal for smaller teams or less aggressive campaigns.
