RingQ Features
Account Set-up
| Detailed pricing overview | Essential | Pro | Pro+ |
|---|---|---|---|
| Easy Account Registration / Administration | |||
| Users / Extensions | 5 | 7 | 10 |
| Admin Role | 1 | 1 | 1 |
| Manager Role | 1 | 2 | 3 |
| User devices | ā¤ 3 | ā¤ 5 | ā¤ 5 |
| Voice Channels per DID | 2 | 5 | 10 |
| User Teams | Unlimited | Unlimited | Unlimited |
| Ring Queues | ā¤ 5 | ā¤ 10 | Unlimited |
| Recording Storage facility | 5 GB /Month | 10 GB /Month | 20 GB /Month |
| Phone Number | 1 | 1 | 1 |
| Additional Admin Roles | $35pm | $40pm | $40pm |
| Additional Manager Roles | $32pm | $38pm | $40pm |
| Additional Supervisor | $30pm | $35pm | $40pm |
| Additional Agents | $30pm | $35pm | $40pm |
| Additional DID's | $8pm | $7pm | $5pm |
| Additional Channels per pack of 5 additional | $10pm | $7.5pm | $5pm |
| Minutes for Standard Domestic Calls | 1000 | 2000 | 2500 |
| Free iOS & Android App | |||
| Company Directory | |||
| Free 24/7 Support | |||
| Global Office Hours |
Essential Communication Tools Voice
| Detailed pricing overview | Essential | Pro | Pro+ |
|---|---|---|---|
| Smart DID Routing | |||
| Dialing | |||
| Receive Calls | |||
| Voicemail | |||
| Custom Voicemail Greeting | |||
| Voicemail by Email | |||
| Call Waiting | |||
| Caller ID | |||
| Call Forwarding | |||
| Basic Conference Calling | |||
| Redial | |||
| Blind Call Transfer | |||
| Attended Call Transfer | |||
| BLF (Busy Lamp Field) | |||
| Speed Dial | |||
| Mute Call | |||
| Basic Auto Attendant | |||
| Caller On Hold | |||
| Do Not Disturb (DND) | |||
| Call Recording | |||
| Ring All Devices |
Enhanced Calling Features
| Detailed pricing overview | Essential | Pro | Pro+ |
|---|---|---|---|
| Included RingQ Strategies |
Ring All Random |
Ring All Random Top-Down Round Robin Longest Idle Agent Least Talk Time Fewest Calls |
Ring All Random Round Robin Longest Idle Agent Least Talk Time Fewest Calls Random Skill-Based Routing Skilled Low - High Skilled Base Round Robin Skill Based Fewest Answered Skilled Progressive Top Down |
| Queue SLA Breach Notification | |||
| Music on hold | |||
| RingQ Announcement | |||
| Announce Position in Queue and estimated waiting time | |||
| Message on Hold | |||
| Multi-Level Auto Attendant | |||
| Call Divert | |||
| Call Recording Option | |||
| Advanced Conference calling | |||
| Call Screening |
Messaging
| Detailed pricing overview | Essential | Pro | Pro+ |
|---|---|---|---|
| Chat GPT Integration |
Contact Centre Features
| Detailed pricing overview | Essential | Pro | Pro+ |
|---|---|---|---|
| Customer Directory | 2500 Records | Unlimited | Unlimited |
| Call Script | |||
| Call Pop Up | |||
| Call Journalling | |||
| Call Recording Within Customer Record | |||
| Basic Wallboard | |||
| Aux Codes | |||
| Wrap-Up Codes | |||
| CRM Integration | |||
| Call Observe | |||
| Call Consult | |||
| Call Take Over | |||
| Advanced Wall Board | |||
| Click to Call | |||
| Timezone by Queue / Agent | |||
| CTI Dialler | |||
| Start / Stop Recording | |||
| RingQ AI Call Transcription | |||
| RingQ Call back |
Reporting
| Detailed pricing overview | Essential | Pro | Pro+ |
|---|---|---|---|
| Basic Call Report | |||
| Web Chat Report | |||
| SMS Reporting | |||
| Advanced Analytics and Reports | |||
| Aux Code Reports | |||
| Wrap-Up Code Reports | |||
| Call Back Reports |
RingQ Meet
| Detailed pricing overview | Essential | Pro | Pro+ |
|---|---|---|---|
| Video Conferencing | |||
| White Board | |||
| Meeting Chat | |||
| Mobile App IOS / Android | |||
| Schedule meeting | |||
| AI Listener (Meeting Summariser) | |||
| Share Screen | |||
| Remote Support | |||
| Webinar |
RingQ AI
| Detailed pricing overview | Essential | Pro | Pro+ |
|---|---|---|---|
| Unmanned IVR (Human Like AI) | |||
| Call conversation Summary | |||
| Sentiment Analysis | |||
| Rate the call | |||
| VoiceMail to Text | |||
| Integrate Chat with AI |
Security
| Detailed pricing overview | Essential | Pro | Pro+ |
|---|---|---|---|
| QR Code Mobile Device Registration | |||
| Number Blocking | |||
| Allowed Countries list | |||
| IP Block | |||
| Trusted Devices | |||
| Pin-based Dialing | |||
| RingQ SSO | |||
| Google SSO | |||
| Microsoft SSO | |||
| Audit Logs |
