RingQ Patterns of Call Distribution
Strategy: Ring All
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Top-down Agent Max Time/Ring Time: 30 Timeout/Maximum Queue Wait Time: 600 Wrap-up Time: 0 The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Progressive Top-down Agent Max Time/Ring Time: 30 Timeout/Maximum Queue Wait Time: 600 Wrap-up Time: 0 The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Random
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Round Robin
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Fewest Answered
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Least Talk Time
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Longest Waiting
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Skill Based Ring All
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 15
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Skill Based Hunt Random Start
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Skill Based Routing Round Robin
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
Strategy: Skill Based Fewest Answered
Agent Max Time/Ring Time: 30
Timeout/Maximum Queue Wait Time: 600
Wrap-up Time: 0
The purpose of this testing is to study the call behaviors and patterns of call distribution.
