RingQ App Guides

Ringq Mobile App Settings

Bypass Global Office Hours Configuration in RingQ Mobile App

Bypass Global Office Hours Configuration in RingQ Mobile App

The Bypass Global Office Hours Configuration feature in the RingQ Mobile App allows Managers and Owners to control and override the global office hours schedule for specific features such as IVR (Interactive Voice Response) and Queue Extensions. This enables greater flexibility for managing business operations outside standard office hours.

This guide will walk you through how to enable or disable the bypass switch for all IVR and Queue extensions, or for specific IVR and Queue extensions, and will explain the permissions needed for access.

Key Features

  • Bypass Global Office Hours: Enable or disable the bypass for global office hours scheduling, which impacts IVR and Queue operations.

IVR                                                      Queue



  • Specific IVR and Queue Configuration: Enable bypass for individual IVR extensions or Queue extensions as needed.

IVR                                                       Queue



  • Manager and Owner Access: Only Managers and Owners can access and control the bypass feature.

Owner                                                  Manager



  • Mobile Access: This feature is available through the RingQ Mobile App for convenient management on the go.

Permissions & Requirements

  • User Roles: To use the bypass feature, you must have an Owner or Manager role assigned in the User Roles settings of the RingQ Web App.



  • RingQ Mobile App: You must have the RingQ Mobile App installed on your device to access and manage this feature.

How to Use the Bypass Switch for Global Office Hours

Ensure Correct User Role

  1. Log in to the RingQ Web App as an Owner or Manager.

  1. Navigate to the User Roles settings and verify that your role has the necessary permissions to access the bypass switch.

Open the RingQ Mobile App

  1. Open the RingQ Mobile App on your device.

  1. Navigate to the Settings section in the app.

  1. Find In-Office Hours from the settings options.

Enable or Disable the Bypass Switch

  • To enable bypass outside office hours:

    • Toggle the switch Enable to bypass the global office hours schedule for IVR and Queue extensions. This allows operations to continue beyond the standard office hours.

Enable


IVR                                                       Queue



  • To disable bypass outside office hours:

    • Toggle the switch Disable to follow the default office hours schedule for IVR and Queue extensions.

Enable

IVR                                                         Queue

Enable Specific IVR or Queue Extension

  1. If you need to enable the bypass for a specific IVR extension or Queue extension, navigate to the relevant section within the settings.

  2. Select the IVR or Queue extension you want to modify.

  3. Toggle the bypass for that specific extension Enable or Disable as required.

IVR                                                      Queue

Testing1

IVR                                                                Queue