Call Handling Guides

Normal Calls Internal

How to Make and End Internal Calls from Web

Making an Outgoing Call

 

Authentication:

  • Log In: Access RingQ by logging in with your credentials.

  • QR Code: Alternatively, scan the QR Code associated with your extension for quick access.

Accessing the Dialer:

  • Click on the Dialer button in the navigation menu to open the dialer interface.

Selecting the Desired Extension:

  • Click on the All button within the dialer to view a list of available extensions.

Calling the Extension Number:

  • Identify and click on the specific extension you wish to call from the list displayed in the dialer.

Ending a Call:

  • During an active call, click the End Call button on the dialer interface to terminate the call.

 

Receiving an Incoming Call from Internal

Answering a Call:

  • When you receive an incoming call, click on the Answer button displayed on your screen to connect the call.

Ending a Call:

  • During an active call, click the End Call button on the call interface to terminate the conversation.

 

Canceling an Incoming Call from Internal:

 

  • If you wish to decline an incoming call, click the End Call button on the incoming call to cancel it.

How to Make and End Internal Calls from Android

Making an Outgoing Call

Authentication:

  • Log In: Access RingQ by logging in with your credentials.

  • QR Code: Alternatively, scan the QR Code associated with your extension for quick access.

Selecting the Desired Extension:

  • Click on the All button within the dialer to view a list of available extensions.

Calling the Extension Number:

  • Identify and click on the specific extension you wish to call from the list displayed in the dialer.

Ending a Call:

  • During an active call, click the End Call button on the dialer interface to terminate the call.

 

Receiving an Incoming Call from Internal

Answering a Call:

  • When the app is open: Click on the Answer button displayed on your screen to connect the call.

  • When the app is in the background: Click on the Answer button from the push notification to connect the call.

  • When the app is killed or completely closed: Click on the Answer button from the push notification to connect the call.

  • When the screen is closed and locked with a password: Some Android phones require you to unlock before answering; click on the Answer button from the push notification to connect the call.

  • When the app is in the background and the screen is closed or locked: Some Android phones require you to unlock before answering; click on the Answer button from the push notification to connect the call.

  • When the app is killed or completely closed and locked with a password: Some Android phones require you to unlock before answering; click on the Answer button from the push notification to connect the call.

Ending a Call:

  • During an active call, click the End Call button on the call interface to terminate the conversation.

 

Canceling an Incoming Call from Internal:

  • When the app is open: Click on the Cancel button displayed on your screen to end the call.

  • When the app is in the background: Click on the Cancel button from the push notification to end the call.

  • When the app is killed or completely closed: Click on the Cancel button from the push notification to end the call.

  • When the screen is closed and locked with a password: Some Android phones require you to unlock before answering; click on the Cancel button from the push notification to end the call.

  • When the app is in the background and the screen is closed or locked: Some Android phones require you to unlock before answering; click on the Cancel button from the push notification to end the call.

  • When the app is killed or completely closed and locked with a password: Some Android phones require you to unlock before answering; click on the Cancel button from the push notification to end the call.

 

Notes:

  • Ensure your device settings allow notifications and background activity for uninterrupted call handling.

  • Familiarize yourself with your Android device's behavior regarding locked screens and call handling to avoid missed calls.

 

This structure provides clear steps for both making and receiving calls within the RingQ app, covering various scenarios to ensure users can handle calls effectively regardless of their device's state.

How to Make and End Internal Calls from IOS

Making an Outgoing Call

Authentication:

  • Log In: Access RingQ by logging in with your credentials.

  • QR Code: Alternatively, scan the QR Code associated with your extension for quick access.

Selecting the Desired Extension:

  • Tap on the All button within the dialer to view a list of available extensions.

Calling the Extension Number:

  • Identify and tap on the specific extension you wish to call from the list displayed in the dialer.

Ending a Call:

  • During an active call, tap the End Call button on the dialer interface to terminate the call.

 

Receiving an Incoming Call from Internal

Answering a Call:

  • When the app is open: Tap on the Answer button displayed on your screen to connect the call.

  • When the app is in the background: Slide the Answer button from left to right on the push notification to connect the call.

  • When the app is killed or completely closed: Slide the Answer button from left to right on the push notification to connect the call.

  • When the screen is closed and locked with a password: Slide the Answer button from left to right on the push notification to connect the call.

  • When the app is in the background and the screen is closed or locked: Slide the Answer button from left to right on the push notification to connect the call.

  • When the app is killed or completely closed and locked with a password: Slide the Answer button from left to right on the push notification to connect the call.

Ending a Call:

  • During an active call, tap the End Call button on the call interface to terminate the conversation.

 

Canceling an Incoming Call from Internal:

  • When the app is open: Tap on the Cancel button displayed on your screen to end the call.

  • When the app is in the background: Tap on the Cancel button from the push notification to end the call.

  • When the app is killed or completely closed: Tap on the Cancel button from the push notification to end the call.

  • When the screen is closed and locked with a password: Some iPhones may require you to unlock before answering; tap on the Cancel button from the push notification to end the call.

  • When the app is in the background and the screen is closed or locked: Some iPhones may require you to unlock before answering; tap on the Cancel button from the push notification to end the call.

  • When the app is killed or completely closed and locked with a password: Some iPhones may require you to unlock before answering; tap on the Cancel button from the push notification to end the call.

 

Notes:

  • Ensure your device settings allow notifications and background activity for uninterrupted call handling.

  • Familiarize yourself with your iPhone's behavior regarding locked screens and call handling to ensure you can manage calls effectively.

 

This guide provides iOS users with clear steps for both making and receiving calls within the RingQ app, covering various scenarios to help users handle calls seamlessly regardless of their device's state.