Call Handling Guides
Call Parking
How to Park a Call
To park a call involves the following steps:
1. While on an active call, navigate to the call screen and swipe up to access additional options.
2. Tap the Transfer button to view transfer options, which typically include numbered parking slots (e.g., 1 through 5).
3. Choose an available parking slot to park the call. Each slot serves as a temporary holding area where the caller remains on hold.
4. The caller is now placed in the selected parking slot, awaiting handling by the appropriate department or person.
This method allows users to efficiently manage and retrieve parked calls directly from the Dialer or Mobile App interface, ensuring seamless communication handling within the organization.
How to Pick Up a Parked Call
To pick up a parked call from the homepage of the Dialer or Mobile App:
1. Navigate to the homepage of the Dialer or Mobile App where parked calls are displayed.
2. Look for blinking green lights or indicators next to the numbered parking slots. These lights indicate that calls are parked and awaiting retrieval.
3. Select the blinking green light corresponding to the desired parking slot where the call is parked.
4. By selecting the blinking green light, you will connect to the parked call and resume the conversation with the caller.
This method allows users to efficiently manage and retrieve parked calls directly from the Dialer or Mobile App interface, ensuring seamless communication handling within the organization.
Getting Started