Call Handling Guides

Call Flow

How to Make an IVR Call

Welcome to our Interactive Voice Response (IVR) system. Please follow these steps to make the most of your IVR experience:

 

1. Accessing the System:

  • Web App: Log in using your credentials or scan the QR code provided for direct access to the IVR extension.
  • Mobile App (Android and iOS): Navigate to the mobile app dialer to find the IVR extension.

 

2. Making Internal Calls:

  • Use the dialer within the web app to initiate calls.
  • On your mobile app (available for Android and iOS), access the dialer to connect to the IVR extension.

 

3. Connecting to IVR:

  • Dial the specific IVR extension number for internal calls and initiate the call.

 

4. Following IVR Instructions:

  • Once the call is connected, you will be greeted by the IVR voice response system.
  • Listen carefully and follow the voice prompts to navigate through the options and access the desired services or information.

 

5. Enjoy Your Experience:

  • Congratulations! You are now connected to our IVR system. Enjoy the convenience and efficiency of our services.

 

Thank you for choosing our IVR service. Should you require any assistance during your call, please don't hesitate to reach out to our customer support team.

 

How to Make Queue Call

Welcome to our Queue Call service. Please follow these steps to access and utilize our system efficiently:

1. Accessing the System:

  • Web App: Log in using your credentials or scan the provided QR code for direct access to the Queue Call extension.
  • Mobile App (Android and iOS): Navigate to the mobile app's dialer to locate the Queue Call extension.

 

2. Making Internal Calls:

  • Use the dialer within the web app to initiate Queue Calls.
  • On your mobile app (available for Android and iOS), use the dialer to connect to the Queue Call extension.

 

3. Connecting to Queue Call:

  • Dial the specific Queue Call extension number to join the call queue for internal communications.

 

4. Connect to a Live Agent:

  • Before connecting to an agent, the caller will be placed on hold or in a queue to determine the appropriate department for their needs.
  • Once connected, you will be greeted by our live agent.
  • Listen attentively and follow the voice prompts to navigate the queue and access your desired services or information.

 

5. Enjoy Your Experience:

  • Congratulations! You are now connected to our Queue Call system. Benefit from the streamlined communication and efficient service.

 

Thank you for choosing our Queue Call service. If you need any assistance during your call, our customer support team is here to help.