Out-of-the-box Contact Center CRM Integration
RingQ comes pre-loaded with its own CRM integration for your contact center. You won’t need to invest in an external CRM system and then trying to get it to integrate with your contact center solution. It’s all pre-packaged into one easy to use and manage dashboard. Everything you need for the smooth operation of your call center in one single system.
Easy Access to all Information
With RingQ’s CRM integration your team has access to all customer information from the same interface they use to answer calls and chats. Customer records automatically pop-up when a matching caller ID is recognized and agents always know who’s calling before answering a call.
Update Call Logs & Journals
Customer records, including call logs and journals are updated within the CRM automatically relieving your team of the manual task of updating them, allowing them to focus on other important tasks, and ensuring all agents are in the loop no matter what.
Click2Call from the interface
With its integrated CRM, RingQ enables agents to initiate a call by simply clicking on the CRM contact. This saves them time searching for contacts to manually dial numbers which in turn increases their productivity and customer satisfaction.
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