Get Real-Time Call Data with the RingQ Wallboard
Having access to accurate and real-time data regarding the performance of your call center agents is of utmost importance. It enables you to make decisions based on real-time data and information making your call center more productive and pro-active.
The RingQ Wallboard
RingQ wallboards are designed to display a wide range of crucial metrics, including agent performance, KPIs, abandon call rates, and call waiting times. The quality of a call center relies on the ability to quickly analyze and respond to key indicators. Therefore, we have made it a priority to ensure that our wallboards provide clear and concise graphical representations of this data, enabling supervisors to make informed decisions in real-time.
Customize your Wallboard
Each customer is unique and may require a different approach. As such, our wallboards can be customized to display relevant metrics based on individual call queues or combined call queues for the entire call center. This level of flexibility ensures that supervisors have a comprehensive view of the call center’s performance and can tailor their approach accordingly.
Mobile-friendly Wallboard
RingQ includes a mobile-friendly version of our wallboard, allowing supervisors to access critical data on the go. Stay in the loop and make informed decisions, even when you are not physically present. Likewise, our Softphone app allows agents to access important metrics and performance data, empowering them to self-manage and improve their performance.
Get accurate and accessible call data with the RingQ Wallboard and drive your call center to succes. Supervisors and agents have the tools they need to make informed decisions and drive continuous improvement.
