CTI Mode
Manage Calls from Your Desktop
with CTI Mode
RingQ CTI (Computer Telephony Integration) mode connects your phone system directly to your desktop, allowing agents to handle calls and chats without switching devices. By centralizing communication in one interface, CTI mode boosts efficiency, reduces handling time, and improves the overall customer experience.
Work Smarter with Desktop-Based Call Control
With CTI mode enabled, agents can make and receive calls directly from their computers. Incoming calls trigger instant desktop pop-ups via the softphone, removing the need to dial numbers manually or rely on physical handsets—saving valuable time on every interaction.
Faster Call Handling
Answer and place calls instantly from your desktop with one click.
Improved Agent Productivity
Reduce manual dialing and context switching between devices.
Seamless CRM Integration
Automatically link calls with customer records in connected systems.
Personalized Interactions
Access caller details before answering for tailored responses.
Reduced Call Handling Errors
Eliminate misdials and manual input mistakes.
Centralized Communication
Manage calls and chats from a single, unified interface.
CTI Mode
Easy Call Operations
RingQ CTI mode simplifies daily call handling by enabling click-to-call, instant call answering, and on-screen notifications. Agents can focus on the conversation instead of the technology, leading to faster response times and smoother workflows.
CRM Integrations
CRM & Collaboration
Integrations
RingQ CTI mode integrates seamlessly with leading platforms such as Microsoft Dynamics 365, Microsoft Teams, Zendesk, and Freshdesk. These integrations ensure that customer information is always accessible at the moment a call arrives, improving efficiency and context for every interaction.
Call Pop-Ups
Know Who’s Calling
Every Time
With CTI mode, agents immediately see who’s calling through automatic CRM screen pops for recognized numbers. This visibility allows agents to greet callers by name, understand their history, and resolve issues faster—delivering a more professional and personalized customer experience.
Why Switch to
a RingQ Cloud Call Center?
Team Productivity
RingQ Cloud CX gives your team the tools to handle more calls, connect faster, and deliver better customer experiences—without wasting a second.
Ongoing Savings
RingQ isn’t just built for performance—it’s built for value. Businesses of all sizes save more over time with RingQ’s simple, transparent pricing model.
Built for Efficiency
RingQ isn’t just another Cloud CX communications system—it’s a purpose-built platform designed to streamline your team’s workflow, reduce friction, and power seamless collaboration from anywhere.
Customer Experience
From hotels to call centers to global offices, RingQ is built to keep you connected to your customers wherever they are, on the channel they prefer. RingQ ensures that no call, message, or moment is ever missed.
