Serve more Customers with Shared Call Parking
Deal with more calls easily and efficiently with RingQ’s call parking feature. Call Parking allows an agent to put a call on “hold”, a.k.a. park the call, and for another agent to pick up the parked call.
An example of when call parking can be extremely useful is when a manager is bombarded with multiple calls while in the middle of important tasks, he can park the calls and attend to them later. This allows the manager to focus on other urgent matters at hand without missing important incoming calls. The parked calls can be easily retrieved and answered when it’s more convenient. Additionally, the Manager can delegate the task of retrieving and responding to parked calls to someone else, further streamlining the workflow.
RingQ’s call parking feature is seamless and versatile and accessible from both the web and mobile apps. The system allows you to customize your parking slots and tailor them according to your individual business needs.
RingQ offers five shared parking slots per instance, making management and prioritization easier and increasing efficiency. Transferring and responding to parked calls is also super simple and easy ensuring that all calls are addressed promptly.
Call Parking is essential for businesses dealing with high phone traffic, as it enables them to manage and prioritize calls effectively, without compromising the productivity of their team.
