Advanced Call Reporting for your Call Center
It’s important for call centers of all sizes to be aware of how their teams are performing. Without real-time insights and data how can you truly know your contact center’s performance as well as your customer needs.  Â
From simple data such as how long do they spend on the phone to which wrap-up code is used more often, RingQ’s advanced call reporting feature will enable you to make informed decisions on the future of your contact center.Â
- Individual & team reports
- Customer feedback reports
- Wrap-up code reports
- AUX reports
- SLA reports
- Call Traffic reports
- Abandoned call reports
If there’s a specific report that your call center needs then let us know!Â
