Top Cloud PBX Features your Business Needs

When choosing your Cloud PBX, make sure look out for these top features:

Auto Attendant: An automated receptionist that greets callers and directs them to the appropriate department or extension based on their input or predefined options.

Voicemail to Email: Automatically transcribes voicemails into text and sends them to a designated email address, allowing users to read messages instead of listening to them.

Call Forwarding: Easily redirect incoming calls to another number, such as a mobile phone or another extension, ensuring calls are never missed.

Call Recording: Record incoming and outgoing calls for quality assurance, training purposes, or compliance with regulatory requirements.

Call Queuing: Manage high call volumes efficiently by placing callers in a queue and playing hold music or messages while they wait for an available agent.

Video Conference: Host virtual meetings with multiple participants using audio, video, or both, with features like screen sharing and collaboration tools.

Audio Conference: schedule a conference from your web or mobile app or create an ad-hoc conference for urgent matters.

Smartphone Apps: Access Cloud PBX features on the go using a smartphone app, allowing users to make and receive calls, chat, check voicemail, and manage settings from their smartphones.

Integration with CRM: Seamless integration with Customer Relationship Management (CRM) software, enabling automatic logging of calls, access to caller information, and improved customer interactions.

Analytics and Reporting: Track call metrics such as call volume, duration, and wait times to gain insights into communication patterns and identify areas for improvement.

User Management: Administer user accounts, permissions, and settings through an intuitive web-based interface, allowing administrators to easily add, remove, or modify users as needed.

Multi-site Support: Extend PBX functionality across multiple locations or offices, allowing seamless communication between geographically dispersed teams.

Security Features: Implement advanced security measures such as encryption, authentication, and access controls to protect sensitive communications and data.

Customizable Call Routing: Define custom call routing rules based on criteria such as time of day, caller ID, or caller location, ensuring calls are directed appropriately.

Scalability: Easily scale the system up or down to accommodate changing business needs, adding or removing users and features as required without significant disruption.

These features are just a fraction of the capabilities of a cloud PBX. However, they are the most fundamental ones and are a good starting for you to start looking into a Cloud PBX solution.

Try RingQ’s cloud PBX for free or book a demo.