Boost Call Center Performance & Customer Retention with Integrated Wallboard
Having a wallboard in your call center is vital for agents to stay on top of their game and ensure they’re meeting the SLA times. Call Center wallboards are typically displayed on a monitor within your call center and from there agents and supervisors can see how many calls are in the queue, how many have been answered, how many were lost and any other information that may be important to your call center.
Wallboards encourage healthy competition between call center agents and ensure that calls are dealt with in a timely manner resulting in higher customer retention and satisfaction.
RingQ Integrated Wallboard
RingQ has an integrated wallboard which you can customize straight from the dashboard. Choose which data you want to display in your call center to boost productivity and satisfaction levels. You can also adjust the colors according to your brand and add your logo to the wallboard.
Make more informed business decisions faster and more effectively by simply checking the data displayed on your wallboard and without the need to export reports and crunch numbers all the time.
Wallboards are a valuable way to share information with team members, improve engagement and encourage better work. Agents can compare their performance to peer benchmarks and track progress toward their goals. Use a wallboard to motivate, inspire, and inform your call center employees.
