1.     Go to Accounts > User Roles

2.     Search the user you want to assigned to the User Group. You can assigned them as a: Owner, Managers, Supervisor, Agent.

     (Note: 1 Extension : 1 User Group only). Every User Group have an limited slot to place with.

3. Hold the Extension User that you want to assigned and drag it to the area of the user group. In that case, it applied Auto-save function.

Click Account > Voice Mail and select the items that you need to play.

For Accessing IVR (Interactive Voice Response), RingQ have a 2-ways:

1. Click Settings > Call Flow > Interactive Voice Response section. You can add your own IVR and customized it.

2. In Dashboard, Click the IVR icon. It already directs you to the IVR portal.

RingQ have a 3-ways to find and add at the same time the Extension User.

1. By navigating Settings > Call Flow > Extensions then click ‘ + ‘ button.

2.  By Navigating Accounts > Extensions and click ‘Extensions +’ button.

3. From Dashboard, then click ‘Extensions’ then it will automatically directs you to Extension Portal. (See Accounts > Extension Section)

See: WebUI Dialer for more info.

You may share it via:

1.     Copy the link of the meeting.

2.     By Clicking ' i ' icon (Information Icon) then copy the provided meeting link.

3.   By clicking 3-dotted icon then click ‘Copy Room ID’.

     4. You may also send the Room ID thru email. To send, provide the Email Address and click the 'Add' then 'Send Invitation' button.

Go to Settings > Global > Report Generator > Call Report. You may select the agent that you need to generate including their call type, the nature of the call and the date duration of the agent.

See: Create a Extension link on how to create Extension user.

See: Wallboard Customization link on how to customized your wallboard.

The script feature can be easily enabled from the sidebar within the RingQ web interface, ensuring that agents have access to all necessary information for effective call handling. Additionally, the script can be made available at the time of call landing, providing agents with the information they need as soon as the call begins. This not only ensures that agents are prepared and equipped to handle each call professionally, but also helps to maintain consistency and compliance.