In this section, customers can configure PBX Settings, Integrate CRM, Hotel Services, Website Chat, SMTP Settings Security Settings, Upload Music for MOH Create Email Templates, Create IVR, Queues, and Record your PBX Files, Configure office hours etc…
Dashboard
General Setting – Setup
General Setting – Outbound Rules
Existing Outbound Rules
Intro Text: Outbound rules enable you to manage the routing of outgoing calls, ensuring adherence to your precise specifications and requirements.
Create Outbound Rule
General Setting – Language & Office Hours
Intro Text: Establish your preferred language and timezone settings, along with your default office hours.
General Setting – Language & Office – Hours Create Holiday
Info Text: Record / Upload and Manage your Global holiday greetings.
General Setting – System Recordings
Intro Text : Record / Upload and Manage system-wide voice prompts and recordings for Voicemail, Holiday greetings, Pre-queue announcements, Messages on Hold, and IVR messages to ensure professional communication across all channels.
General Setting – Music On Hold
General Settings MOH Files
Intro Text: Improve caller experience with queue and hold music. Seamlessly upload custom tracks or opt for our default selection for a polished touch. Additionally, create playlists for versatility.
General Settings MOH Playlist
IntroText: Music on hold playlist comprises a curated selection of songs or tracks played to callers during phone call holds, ensuring engagement and alleviating wait-time frustration.
General Settings MOH Create Playlist
Info Text: Customize a tailored playlist of hold music to ensure callers stay engaged and entertained during their wait on hold. Easily transfer music files to the Playlist section using drag and drop functionality.
General Setting – SMTP
General Setting – Email Template
General Setting – Security
General Setting – Security – Remove Arab States
General Setting – Contact Center
General Setting – Aux Codes
General Setting – Wrap-Up Codes
General Setting – Chat
General Setting – Conferencing
General Setting – Call Parking
General Setting – Integrations
General Setting – Integrations – SSO
Intro Text Choose your preferred sign-in method from Google, Microsoft, or our RingQ Single Sign-On (SSO) for streamlined access and registration
General Setting – Integrations – CRM
Intro Text – Choose the CRM system you want to seamlessly integrate with RingQ for enhanced efficiency and productivity.
General Setting – Integrations – CTI
Info Text: Certain providers offer compatibility with third-party CTI Dialers, allowing for direct integration of external dialers into the chosen CRM.
General Setting – Integrations – MicroApps
Intro Text: Enhance your contact center solution by seamlessly integrating micro-applications, optimizing efficiency and empowering agents with advanced functionality.
General Setting – Hotel Module
General Setting – Advanced
General Setting – Parameters
Customer Dashboard
These will be Short links to be able to create Extensions, Groups, IVR, Queue, and Call Flows.
Extensions Only Owner can buy additional users Only Owner Can assign a User as a Manager
Managers can edit and manage Extensions to create new user profiles. – Assign to Groups and Queues
– Assign DID to Queue, Group, or Users
User Profile
Create Extension
Extensions
Only Owners can buy New Users
Intro information box text
Create an extension for your Agents, Supervisors, or Managers, Fill in the details like Name, Business Email, and Username. You can also assign a User Role. You can configure the extension working hours in the Schedule
Managers can create a User provided there are available User Slots available they can create either a Supervisor or an Agent Managers can edit their own Extensions, Supervisors, and Agents also upgrade an Agent to a supervisor
Overview Summary
Information Box Users are allocated distinctive extension numbers and roles, identified by their names, business email, and username. The system displays assigned Groups and Queues transparently for streamlined collaboration and task management.
Extension Overview – Voicemail Settings
Introduction – Tailor your voicemail preferences to manage voicemail handling with precision.
Extension Overview – Schedules
Intro Text: Establish the working schedule for the extension. You may opt to adhere to the global working hours or create a customized schedule to suit your needs.
Extension Overview – BLF
Intro Text: BLF (Busy Lamp Field) allows users to check extension status via indicator lights. It offers shortcuts for setting extension status, call parking, custom speed dials, and status changes, fostering efficient communication and collaboration within organizations.
Call Control Internal
Intro Text – Control how your calls are handled depending on the status of your extension for both internal incoming calls.
Call Control – External
Intro Text Control how your calls are handled depending on the status of your extension for External incoming calls.
More Options
IntroTExt: Customize the user’s access permissions and privileges to align with their specific role and responsibilities within the system, ensuring appropriate levels of access control.
Call Groups
Create Call Group Dashboard
Summary
Intro Text – Create a group to easily categorize agents into teams for simple queue configuration.
Assignments
Notifications`
Information Text: Configure your notification preferences and designate recipients for receiving notifications.
Call Queues
Create A Call Queue
Click on Call Queues
Links to
Create Queue – Summary
Intro Text : A call queue is a system that organizes and manages incoming phone calls, placing them in a line until an available representative can address them. To create a call queue, define the queue name, Select an appropriate Queue, Choose Greetings, set parameters like maximum wait time, and assign agents. Enhance customer service efficiency by managing calls systematically.
Create Queue – Assignments
Info Text: Easily allocate agents and groups to queues for efficient call management and distribution.
Drag and Drop your Agents or Groups to the Assigned Members Column
Schedules
Scripts
Intro Text:
Create a call script. Define key talking points, prompts, and responses to ensure consistent communication and superior customer interactions.
Notifications
Intro Text: Set email alerts for queue-related events, ensuring timely communication and effective management. Customize notifications for specific actions within the queue. Empower your team with comprehensive email notification configuration options tailored to your organization’s needs.
Integrations
Settings
Intro Text : Utilize these configuration settings to specify the features you wish to activate for this queue. Tailor the settings to meet your specific requirements and ensure seamless functionality tailored to your operational needs.
